About the Role: Join a prestigious City office as a Senior Facilities Manager overseeing all soft services to ensure operational excellence. You will manage a diverse range of services including Security, Cleaning, Reception, Hospitality & Catering, Document Solutions/Mailroom, Switchboard, Plants & Landscaping, Wellness, and third-party sub-contractors. This role is pivotal in delivering exceptional service quality to tenants and fostering a collaborative environment within a multi-disciplinary team.

Key Responsibilities:

• Operational Management: Lead 3rd party contractors to uphold service standards, conducting regular performance reviews to meet SLAs and KPIs.

• Tenant Liaison: Act as the primary contact for all tenant requirements, ensuring prompt resolution of issues and overseeing events coordination.

• Project Management: Drive facilities-related projects from inception to completion, ensuring adherence to timelines and budgets.

• Financial Oversight: Manage Facilities Services and Service Charge budgets, optimizing spend and supporting tendering processes.

• Health & Safety: Implement and maintain H&S policies in alignment with regulatory requirements, supporting Business Continuity planning.

Skills & Qualifications:

• Minimum 5 years' experience managing Facilities Services in a multi-tenanted environment.

• Strong analytical skills with the ability to solve complex problems under pressure.

• Proven track record in both hard and soft facilities management, ideally with Health & Safety certification (e.g., IOSH).

• Excellent communication and interpersonal skills, fostering collaborative teamwork.

• Proficiency in MS Outlook, with solid skills in MS Excel and PowerPoint.

Why Join Our Client:

This is an opportunity to lead operations in a prestigious City office environment, ensuring best-in-class service delivery and driving continuous improvement initiatives. You'll benefit from a competitive salary, bonus structure, corporate benefits, and opportunities for professional development.

How to Apply:

If you have the skills and experience required for this role and are ready to take on a new challenge in facilities management, apply now.

If you’d like to apply for this role, please contact one of the Maxwell Stephens team on 0207 118 4848 for more details. You can also send your CV to cv@maxwellstephens.com.

‍