Are you a proactive and experienced leader ready to take on a challenging role in operations management? We are seeking an Assistant Operations Manager to oversee the day-to-day delivery of critical services such as cleaning, security, reception, and service desk operations at a prestigious property.

The Role:

Reporting to the Operations Manager, you will lead a team of contracted staff and provide high-quality service to occupiers. This is a dynamic position that requires a customer-focused approach, with responsibilities that include:

• Managing the day-to-day delivery of services like cleaning, security, and reception.

• Chairing contractor performance reviews and tenant meetings.

• Leading the Service Desk, ensuring timely resolution of issues.

• Building strong relationships with tenants, understanding their business needs.

• Supporting the delivery of health and safety compliance, fire drills, and small works projects.

• Assisting in financial tasks, including monitoring service charge budgets and managing contracts.

About You:

You’ll bring strong experience from a soft services environment, ideally with supervisory experience. Your qualifications should include:

• NEBOSH General Certificate or IOSH Managing Safely qualification.

• Knowledge of health and safety legislation and safe working practices.

• Customer service experience, with a background in managing contracted services.

• Familiarity with service charge budgets and financial processes.

Desirable Skills:

• Membership of the IWFM.

• Experience in procurement and tendering processes.

• Multi-let property management experience.

• Understanding of mechanical and electrical systems.

If you’re ready to take on this exciting opportunity and bring your expertise to an organisation that values operational excellence, we’d love to hear from you! Apply today to make your mark in this hands-on leadership role.

If you’d like to apply for this role, please contact one of the Maxwell Stephens team on 0207 118 4848 for more details. You can also send your CV to cv@maxwellstephens.com.

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