Are you a dynamic, results-driven Account Manager with a passion for excellence in facilities management?

Maxwell Stephens is excited to partner with our fantastic client to recruit an exceptional Account Manager to lead the delivery of top-tier facilities management services to prestigious clients in London and the surrounding areas. This is your chance to be part of a forward-thinking, innovative team that prides itself on delivering world-class service while driving continuous improvement.

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The Role:

As the Account Manager, you’ll take charge of the delivery of both hard and soft services to a range of high-profile clients. You will be responsible for maintaining high service standards, building strong relationships with key stakeholders, leading a motivated on-site team, and driving the commercial success of the contract.

This is a fantastic opportunity for an experienced leader who is eager to make an impact and lead the way in providing exceptional facilities management services.

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Key Responsibilities:

• Leadership & Delivery: Lead the operations team to provide 5-star M&E and Total Facilities Management (TFM) services, ensuring all planned and reactive works are completed to the highest standard.

• Health & Safety: Oversee and ensure compliance with health & safety regulations, creating a safe and sustainable working environment for all employees and clients.

• Client Relationships: Develop and nurture strong relationships with clients, ensuring effective account management and supporting their goals.

• Continuous Improvement: Identify service gaps and implement innovative solutions to drive organic growth, ensuring exceptional service delivery and value for money.

• Budget & Financial Management: Take full responsibility for the financial health of the contracts, including budgeting, cost management, and driving commercial outcomes.

• Employee Engagement: Create a positive working environment and champion employee engagement initiatives that inspire your team to deliver outstanding results.

• Governance & Compliance: Promote adherence to governance standards, statutory compliance, and company policies to ensure smooth operations.

• Performance Monitoring: Develop and maintain performance metrics, ensuring high standards of service and identifying areas for continuous improvement.

• Contract Development: Work closely with the client to develop and enhance the contract structure, ensuring seamless collaboration and superior service delivery.

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Skills & Experience:

We’re looking for a highly skilled professional with the following attributes:

• Client-Centric: Proven ability to build strong relationships and deliver service excellence, with a focus on continuous improvement.

• Facilities Management Expertise: Extensive experience in managing M&E and soft services, ideally within the building services sector.

• Leadership Excellence: Strong leadership skills with experience managing large, diverse teams and motivating them to reach high-performance standards.

• Commercial Acumen: Demonstrated experience in managing P&L, driving profitability, and identifying growth opportunities within existing contracts.

• Innovative & Proactive: Ability to think outside the box and challenge the status quo, driving service improvement and innovation.

• Negotiation Skills: Highly developed negotiation skills to manage commercial relationships and secure the best outcomes for both client and company.

• Technical & Strategic: Strong technical knowledge in facilities management, with the ability to implement and execute service strategies effectively.

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Ready to Take Your Career to the Next Level?

If you’re an experienced Account Manager with a passion for delivering exceptional facilities management services and driving business success, we want to hear from you! Apply now to join the team and take on this exciting challenge.

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How to Apply:

Please send your CV and cover letter to Maxwell Stephens today.

Maxwell Stephens is an equal opportunity recruiter committed to diversity and inclusion in the workplace. We encourage applications from all qualified individuals.

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