Background
We recently completed the recruitment process for the position of Facilities Manager at Workspace Group. This case study outlines the critical aspects of the role, challenges faced, and our effective strategy in sourcing and placing the ideal candidate.
The Challenge
The Facilities Manager at Workspace plays a pivotal role in maintaining high standards of facilities management and customer care across multiple centres. Reporting to the Head of Facilities, the role involves overseeing building operations, maintenance, security, and health and safety compliance to ensure optimal service delivery and customer satisfaction.
Key responsibilities include managing planned and reactive maintenance, coordinating with contractors, overseeing site projects, and maintaining FM-related budgets. The role demands strong leadership in managing staff and fostering positive relationships with customers and stakeholders.
We engaged extensively with Workspace to understand the specific requirements and company culture. Leveraging our industry network and robust recruitment methodologies, we identified candidates with significant FM experience, technical proficiency, and strong interpersonal skills.
Candidates underwent a rigorous screening process involving technical assessments, behavioral interviews, and comprehensive reference checks. This ensured alignment with Workspace's operational needs and customer service expectations.
The Results
Following meticulous evaluation, we successfully placed a candidate who exceeded expectations. The appointed Facilities Manager demonstrated exceptional leadership, technical expertise, and a proactive approach to FM challenges. Their ability to manage diverse responsibilities and adhere to stringent budgetary and compliance requirements made them an ideal fit for Workspace.