Background
Our recent successful placement of a Performance Manager at UCL Estates exemplifies our dedication to aligning skilled professionals with prestigious roles.
UCL Estates, overseeing an expansive property portfolio valued at over £2 billion, sought a Performance Manager to lead and refine their performance management framework. With responsibilities spanning over 200 buildings and an annual operating budget nearing £60 million, the role required a candidate with exceptional expertise in performance management and information systems.
The Challenge
The Performance Manager at UCL Estates plays a critical role in developing, implementing, and continuously refining a framework of measures, systems, and procedures. This position is pivotal in defining, monitoring, and reporting on performance against strategic and operational objectives, thereby supporting informed policy, strategy, investment, and operational decisions.
Key Responsibilities:
• Performance Framework Development: Create and implement procedures for auditing and reporting on UCL Estates’ performance.
• Data Analysis and Reporting: Collate, analyze, interpret, and report performance-related data to inform key decisions.
• KPI Management: Develop, implement, and report on key performance indicators (KPIs) and related targets.
• Collaboration: Work closely with various teams to ensure alignment with F&I’s strategic and operational goals.
• Compliance: Manage critical statutory commitments including legionella, asbestos, and other complex building-related requirements.
We approached this placement with a thorough understanding of UCL Estates' complex requirements. We focused on identifying candidates with:
• A related professional qualification and membership of a relevant professional body.
• Extensive practical experience in performance management and information systems.
• A proven track record of developing, implementing, and reporting on KPIs.
• Strong interpersonal, analytical, communication, and organisational skills.
The Results
Our meticulous selection process led to the identification of an exceptional candidate who met UCL Estates’ stringent criteria. The chosen individual brought a wealth of experience in performance management within large and complex organisations, as well as a proactive approach to developing and refining performance frameworks.