Background
Splendid Hospitality, a renowned franchise business established in 1985, boasts a diverse portfolio spanning Hotels, Care homes, and KFC restaurants. With a commitment to authenticity, hard work, and hospitality, Splendid Restaurants operates 39 KFC locations across the Midlands and Northeast of England, with a vision for significant expansion.
The Challenge
Splendid Hospitality sought a Restaurant Technician to oversee maintenance operations across their North East region, comprising 17 sites. The role demanded not only technical expertise but also a keen understanding of brand standards and statutory regulations. We embarked on the challenge of finding a candidate who embodied Splendid's core values and could uphold their commitment to operational excellence.
Leveraging our extensive network and expertise in facilities management recruitment, we meticulously screened candidates with a multi-skilled technician background and recognised electrical qualifications. After a thorough selection process, we identified a standout candidate equipped with over five years of experience in similar maintenance roles and a determination to optimise restaurant operations.
The Results
The appointed Restaurant Technician seamlessly integrated into Splendid Hospitality's operations, becoming a trusted asset to the maintenance team. Their prompt response to repair requests and execution of planned maintenance tasks ensured minimal disruption to restaurant operations. By proactively identifying opportunities for improvement and supporting Restaurant General Managers in addressing issues, they contributed to enhancing overall efficiency and profitability.