Background
We recently fulfilled the critical role of Regional Corporate Services Manager (EMEA) for Spire Europe, a dynamic player in the financial services sector. Spire Europe's Corporate Services Group supports the organisation through Facilities Management & Real Estate, Office Management, Travel & Administration, and Procurement & Logistics. The successful placement of this role was essential to ensuring operational efficiency and strategic development across EMEA locations.
The Challenge
Spire Europe required a Regional Corporate Services Manager to oversee office services operations for all EMEA locations. The ideal candidate needed extensive experience in facilities management, office administration, real estate, and procurement, alongside strong leadership skills. This individual would be responsible for managing a growing team, coordinating with various departments, and implementing regional strategies. The role also demanded hands-on management, with frequent travel to satellite offices in Dubai, Amsterdam, and Prague.
Key responsibilities included:
• Overseeing facilities maintenance and health & safety compliance.
• Managing real estate matters and lease negotiations.
• Leading projects ranging from office improvements to new office build-outs.
• Coordinating procurement efforts and vendor management.
• Reviewing business continuity plans and workspace planning.
• Partnering with HR on events and hospitality services.
We conducted a targeted search for candidates with proven expertise in facilities management, real estate, and corporate services. We focused on individuals with a strong track record in managing complex operations, leading teams, and making strategic decisions. Emphasis was placed on finding a candidate with excellent project management skills, procurement experience, and the ability to thrive in a fast-paced, dynamic environment.
The Results
Upon placement, the Regional Corporate Services Manager at Spire Europe made an immediate impact, achieving significant milestones:
1. Operational Excellence:
Successfully managed the CS team, providing direction on staffing, recruitment, performance management, and budget oversight.
Oversaw facilities maintenance and health & safety compliance across all EMEA locations, ensuring smooth operations and adherence to regulations.
2. Strategic Real Estate Management:
Managed regional real estate matters, including lease negotiations and financial obligations, ensuring cost-efficiency and optimal use of office space.
Led small to large-scale projects, from office improvements to the build-out of new office spaces, acting as the overall project manager.
3. Procurement and Vendor Management:
Streamlined procurement efforts and vendor management, ensuring high service levels and cost-effective supplier selection.
Developed and implemented best practices for procurement and logistics, enhancing operational efficiency.
4. Business Continuity and Workspace Planning:
Reviewed and tested business continuity plans in collaboration with Facilities Management, IT, and regional management.
Managed workspace planning and seating changes, ensuring optimal use of office space and accommodating growth.
5. Team Leadership and Collaboration:
Fostered a culture of collaboration and excellence within the CS team, motivating and supporting team members to achieve their best.
Partnered with HR to coordinate events and hospitality services, enhancing employee experience and engagement.
6. Enhanced Office Services:
Oversaw office services, including food and pantry, cleaning services, horticulture, mail/courier services, conference rooms, and administrative responsibilities.
Managed regional travel-related services, ensuring seamless and efficient travel arrangements for employees.