We are proud to showcase our successful recruitment of a Head of Estates for Richmond and Hillcroft Adult and Community College, a pivotal role within the institution’s Commercial Team. This position was created to enhance the college's operational efficiency and ensure that the community remains central to its mission.
The Challenge
Richmond and Hillcroft Adult and Community College sought a highly qualified individual to lead their Estates department. The ideal candidate needed to possess a deep understanding of health and safety management, strong customer service skills, and the ability to build and manage high-performing teams. Additionally, they required expertise in budget management, policy creation, and implementation.
Our Approach
We undertook a comprehensive recruitment strategy to attract top-tier candidates. We leveraged our extensive network and used targeted advertising to reach professionals with the necessary qualifications and experience. Our focus was on identifying individuals who not only met the technical requirements but also aligned with the college's values and community-oriented mission.
The Solution
Through our rigorous selection process, we successfully matched Richmond and Hillcroft with a candidate who not only held a NEBOSH or equivalent Health and Safety qualification but also demonstrated an exceptional ability to listen to customer needs, ensuring excellent service delivery. The new Head of Estates brought a proven track record in managing health and safety protocols and has experience in developing and implementing effective policies and procedures.
Key Responsibilities
The Head of Estates is responsible for:
• Proactively managing the Estates service desk to ensure responsiveness to community needs.
• Developing and implementing clear policies and procedures, maintaining high standards of service delivery.
• Collaborating with the executive director to formulate an estates strategy and plan that supports the college's long-term objectives.
• Leading and managing the Estates team effectively, while overseeing any external contractors to ensure they meet the college's standards.
Results
With the new Head of Estates in place, Richmond and Hillcroft Adult and Community College is poised to enhance its operational effectiveness, ensuring that the needs of its community are met with high-quality service. The successful recruitment has strengthened the leadership within the Estates department, fostering a culture of excellence and responsiveness.