The Background
Reed & Mackay, a top-ten strategic corporate travel management and services company, employs 350 people and is known for delivering outstanding client service. With a focus on continuous improvement and growth, the company needed to fill a newly created role of Facilities Manager to oversee all Reed & Mackay sites and home working locations.
The Challenge & Our Approach
The client sought a candidate who could:
• Manage services and processes supporting Reed & Mackay’s core business.
• Ensure compliance with Health & Safety and Environmental legislation.
• Support ISO Certifications.
• Improve operational efficiency and reduce costs.
• Manage relationships with landlords and suppliers.
• Coordinate office moves and maintenance.
• Lead essential services like cleaning, waste disposal, and recycling.
The ideal candidate needed at least two years of facilities management experience, knowledge of OHSAS18001, and strong project management skills. Additionally, proficiency in Outlook, Word, and Excel, along with qualifications like IOSH and NEBOSH, were crucial. The candidate also had to be flexible, a strong team player, and possess excellent communication skills.
The Results
After a thorough selection process, we successfully placed a candidate who not only met but exceeded Reed & Mackay’s expectations. The new Facilities Manager quickly demonstrated their ability to:
• Manage landlord relationships and coordinate office moves effectively.
• Negotiate contracts and oversee supplier appointments.
• Ensure compliance with health and safety and environmental legislation.
• Support the company’s ISO certifications.
• Lead essential services and manage emergencies efficiently.
The placed candidate proved to be a strong team player, showing commitment to personal development and fostering positive relationships with colleagues, clients, and suppliers. Their proactive approach and excellent organizational skills significantly contributed to Reed & Mackay’s operational efficiency and cost reduction.