Background & Overview
We successfully recruited the Senior Operational Manager for Brookfield Multiplex Services Europe (BMSE) at Peterborough City Hospital. The hospital includes a 600-bed acute facility, a mental health unit, and a city center care unit, all part of a 30-year design, build, and operate PFI contract.
Responsibilities & Achievements
Leadership and Management:
• Led the operational management team to achieve business, contract, and customer objectives.
• Ensured service delivery and environmental conditions met SLAs and KPIs, maintaining compliance.
• Optimised the in-house workforce for 24/7 engineering capabilities and cost-effective subcontractor services.
Strategic Guidance:
• Provided strategic guidance at senior management meetings with Trusts, SPV, and BMSE.
• Conducted management appraisals and budget evaluations, addressing KPI and SLA shortfalls.
Stakeholder Relations:
• Developed and maintained professional relationships with stakeholders, partners, and customers.
• Directed engineering and management staff during crises or major service disruptions.
Project Management:
• Supported high-standard, compliant, and timely completion of major and minor works.
• Led electrical infrastructure management, ensuring safe and effective planned and unplanned works.
Process Improvement:
• Designed and implemented a new PPM system, transitioning from paper to IT-based solutions.
• Established auditing processes and improved communication between management and engineering teams.
Training and Development:
• Completed extensive HV AP training and ensured compliance with gas/combustion system regulations.
• Developed procedures for emergency lighting maintenance and electrical system inspections.
• Formulated an energy conservation policy to enhance performance.
Impact
Our placement’s leadership and expertise improved the operational efficiency and compliance at Peterborough City Hospital. Their contributions to process improvement, stakeholder management, and strategic guidance ensured high standards of service delivery. This successful recruitment demonstrates our ability to place top talent in critical facilities management roles, driving positive outcomes for both the client and the professional.