When the University of Cambridge needed an Interim Housing Operations Manager to oversee its prestigious residential estate, We were called upon to find the right leader. This wasn’t just any estate — it spanned over 1,000 properties, including 710 keyworker units and a revolutionary district heating system at the Eddington development. The challenge? To ensure seamless operations across one of the largest university estates in the UK, with assets valued at over £3.4bn.
Our Solution
We set out to find an experienced leader with the perfect blend of technical expertise and operational finesse. The role demanded someone who could not only manage day-to-day maintenance but also lead a high-performing team while balancing the complexities of statutory compliance, service charge budgets, and sustainability. The ideal candidate needed to hit the ground running in a fast-paced, high-stakes environment. After a thorough search, we identified a highly skilled FM professional with a proven track record in leading housing operations across large-scale estates.
The Outcome
Once in place, the Interim Housing Operations Manager took immediate control of operations, ensuring the University of Cambridge's residential properties were running smoothly. They expertly managed the housing operations team and the external service providers, ensuring efficiency, compliance, and a high standard of service delivery. With oversight of a £5 million budget, the manager successfully juggled multiple priorities, from overseeing planned maintenance to driving energy efficiency within the Eddington development’s district heating system.
Their leadership extended beyond routine management. They acted as a critical interface with the Property Group, ensuring that investment and tenant management were aligned with the university’s long-term strategic goals. The manager also navigated the complexities of running two Special Purpose Companies responsible for key services at Eddington, ensuring everything from district heating to facilities maintenance was meticulously managed.
Impact
The impact of this placement was felt throughout the University of Cambridge’s residential estate. The newly appointed Interim Housing Operations Manager delivered enhanced operational performance, setting a new standard for service excellence. Their focus on statutory compliance and health and safety meant that the university’s properties were not just well-maintained but also compliant with the latest regulations. Residents benefitted from a higher standard of living, while the university saw operational improvements and cost efficiencies across the board.