Client Overview
Motability Operations is a leading organisation in the UK, specialising in providing affordable and worry-free vehicle leasing to disabled individuals. With a commitment to ensuring seamless operations at their London office, City Gate House, Motability Operations needed a highly skilled professional to oversee and manage the technical aspects of their facilities. This role was crucial to maintaining the safety, efficiency, and legal compliance of the site, contributing directly to the smooth functioning of their business.
The Challenge
Motability Operations sought to fill the role of Technical Coordinator at their City Gate House location in London. The ideal candidate needed to provide comprehensive support to the Facilities Manager, overseeing a range of technical and maintenance responsibilities. This included managing maintenance contracts, ensuring legal compliance, and conducting crucial safety checks across the site. Additionally, the role required the candidate to be the main point of contact for any maintenance-related issues, both during and outside of working hours.
The challenge was not only to find a candidate with the right technical expertise but also someone who could manage contractors, oversee health and safety audits, and handle budgetary responsibilities. The role demanded a meticulous professional who could ensure that all planned and reactive works were completed to a high standard, within budget, and in compliance with legal requirements.
Solution & Outcome
We were entrusted with the task of finding the perfect candidate for this crucial role. Our team started by thoroughly understanding the specific requirements of the position, including the need for technical proficiency, strong project management skills, and a deep understanding of health and safety regulations.
Leveraging our extensive network within the facilities management industry, we conducted a rigorous search for candidates who not only possessed the necessary technical skills but also fit the culture and strategic goals of Motability Operations.
After an exhaustive selection process, we successfully placed a highly experienced Technical Coordinator who met all the criteria set by Motability Operations. The candidate brought a wealth of experience in facilities management, particularly in the areas of maintenance contract management, health and safety compliance, and budget oversight.
Upon joining Motability Operations, the new Technical Coordinator quickly took charge of their responsibilities, ensuring the efficient management of maintenance contracts and the smooth operation of the lifts and other critical systems. They successfully implemented best practices for safety checks, improved the process for health and safety documentation, and ensured that all legal compliance was meticulously met.
Moreover, the Technical Coordinator played a key role in project work and was instrumental in managing the facilities helpdesk, FM FACTS. Their proactive approach and attention to detail not only ensured that all maintenance-related issues were addressed promptly but also contributed to the overall operational efficiency of City Gate House.