Background
Mitie Integrated Facilities Management is a leading provider of facilities management services, renowned for its commitment to delivering high-quality service and innovative solutions. Mitie’s core values—Trustworthy, Helpful, Inspiring, and Spirited—underscore their operations, aiming to create exceptional environments for their clients, including the prestigious Sky property portfolio.
The Challenge
The General Manager role at Mitie is pivotal in ensuring the seamless delivery of facilities management (FM) services across Sky sites. The responsibilities include:
• Service Excellence: Maintaining high standards of service and driving best value throughout the Sky property portfolio.
• Leadership: Acting as a key point of contact for Sky colleagues, providing exceptional customer service, and leading Mitie work streams effectively.
• Safety and Compliance: Conducting regular site safety and service delivery compliance inspections in line with Mitie procedures and Sky service expectations.
• Communication: Ensuring effective communication between the PSG team, supply partners, Sky colleagues, and visitors.
• Continuous Improvement: Striving for continuous improvement to make Sky a "brilliant place to work."
We undertook a meticulous recruitment process to identify a candidate who not only had the technical expertise but also resonated with Mitie’s values and culture. The process involved:
• Detailed Job Analysis: Understanding the specific requirements and responsibilities of the General Manager role.
• Candidate Sourcing: Utilising our extensive network and targeted search strategies to identify potential candidates.
• Rigorous Screening: Conducting thorough interviews and assessments to ensure candidates met both technical and cultural fit criteria.
• Client Collaboration: Regularly updating Mitie on progress and incorporating their feedback to refine the candidate search.
The Results
Our tailored recruitment strategy resulted in the successful placement of an exceptional General Manager who has seamlessly integrated into Mitie’s team. The selected candidate has already begun making significant contributions, enhancing service delivery, fostering strong relationships, and driving continuous improvement across the Sky property portfolio.