Client Overview
Merrill Corporation, a global leader in secure content sharing, regulated communications, and disclosure services, needed an experienced Office and Facilities Manager to oversee the maintenance and strategic management of their London office. This role was crucial for ensuring cost-efficiency, safety, and the optimal functioning of the office environment, aligning with Merrill’s broader strategic objectives. The position required a candidate with a strong background in facilities management, cost control, and health and safety, who could also handle the challenges of a dynamic and fast-paced corporate environment.
Challenges Addressed
The role of Office and Facilities Manager at Merrill Corporation was multifaceted, demanding a professional who could not only manage day-to-day operational activities but also contribute to strategic planning and cost management. The ideal candidate needed to be proactive, resilient, and capable of working under tight deadlines. Additionally, they needed to have experience in managing large office spaces, implementing health and safety best practices, and coordinating with senior management and external vendors.
Finding a candidate who could meet these diverse requirements and seamlessly integrate into Merrill’s corporate culture was a significant challenge. Our team was tasked with identifying a professional who not only possessed the necessary technical skills but also had the leadership qualities and interpersonal skills required to manage a large, international office environment.
Outcome
We successfully placed an Office and Facilities Manager who met all of Merrill Corporation’s stringent requirements. The selected candidate brought a wealth of experience in facilities management, demonstrated strong project and cost management skills, and had a proven track record of delivering major office change programs.
The new Office and Facilities Manager quickly became an integral part of Merrill’s team, driving cost efficiencies, enhancing the office environment, and ensuring that all health and safety regulations were meticulously followed. Their efforts resulted in demonstrable savings in office and facilities spending, and the successful implementation of a new facilities cost center approach.
Additionally, the candidate developed and implemented a clear documentation process for facilities management, including the creation of a SharePoint site for internal vendors, which significantly improved operational efficiency. Their leadership in managing day-to-day operations, coupled with their strategic vision for the future development of Merrill’s offices, ensured that the company’s London office remained a productive and safe environment for all employees.