Background & Client Overview
Mainstay, a leading UK-based property management company known for its commitment to excellence, approached us to fill a critical role for their operations. Mainstay, headquartered in Datchet and serving clients nationwide, is dedicated to providing top-tier property management services. Recognizing the need for exceptional talent to uphold their high standards, Mainstay sought a Facilities Account Manager who could oversee a wide range of facilities management disciplines and lead their team effectively.
Recruitment Process
Understanding the strategic importance of the Facilities Account Manager role, we executed a meticulous recruitment process to identify a candidate who matched Mainstay’s high expectations. The ideal candidate needed a blend of technical expertise, managerial experience, and the ability to drive business performance.
The Outcome
Our team successfully placed a Facilities Account Manager with an impressive background in both hard and soft facilities management services. The candidate possessed a NEBOSH General Certificate, was a member of BIFM, and demonstrated significant experience in managing multi-property portfolios and driving business growth. Their strong business systems awareness and capability to introduce new operational procedures made them a perfect fit for Mainstay.
Key Responsibilities
The appointed Facilities Account Manager undertook a range of crucial responsibilities, including:
• Team Management: Leading and managing a team, overseeing all aspects of facilities management including performance management, training, and development.
• Operational Oversight: Planning, implementing, and controlling site operations, ensuring the delivery of a first-class service across the contract.
• Financial and Business Performance: Managing financial reporting, driving business performance, and ensuring financial control.
• Maintenance and Management: Overseeing mechanical and electrical maintenance planning, security services, cleaning, and grounds maintenance.
• Contractor Management: Managing relationships with contractors to ensure service standards and compliance.
• Customer Relations: Maintaining strong customer relationships and addressing any issues to ensure high levels of satisfaction.
• Quality Control: Conducting audits and inspections to maintain quality standards.
• Health & Safety Compliance: Ensuring adherence to health and safety regulations and fostering a safe environment for all users.
Impact & Results
Since the new Facilities Account Manager took on the role, there have been significant improvements and achievements:
• Enhanced Team Performance: Effective leadership and management have led to improved team performance and morale, ensuring high standards in facilities management.
• Operational Excellence: Streamlined site operations and effective management of maintenance and services have enhanced the overall quality and efficiency of the facilities.
• Financial Control: The Facilities Account Manager’s oversight of financial reporting and control has contributed to better financial management and business performance.
• Improved Customer Satisfaction: Proactive management of customer relationships and responsive service delivery have strengthened client satisfaction and trust.
• Health & Safety Adherence: Rigorous compliance with health and safety standards has ensured a secure environment for all occupants.