Background
London Review of Books, a renowned global magazine publisher based in Central London, sought to fill the role of Assistant Facilities Manager. This critical position would soon transition into the role of Facilities Manager for a year, covering maternity leave. The successful candidate would play a pivotal role in ensuring the smooth operations of the Facilities Management (FM) department.
The Challenge
The primary challenge was to find a candidate with a robust background in facilities management, capable of seamlessly transitioning into a managerial role and maintaining high standards in facilities operations.
We identified a candidate with extensive experience in facilities management, adept at managing budgets, coordinating with third-party suppliers, and ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs). The candidate demonstrated proficiency in IT systems, databases, and financial reporting, crucial for handling the administrative and operational aspects of the role.
The Results
Upon joining London Review of Books, the Assistant Facilities Manager immediately integrated into the team, working closely with the Facilities Assistant and reporting to the Head of Facilities. Responsibilities included overseeing daily operations such as data entry, invoice processing, and emergency repairs. The candidate efficiently managed tasks ranging from HR records management to coordinating with managing agents and contractors for maintenance and repairs.