The London Institute of Banking & Finance sought an experienced Head of Premises and Facilities Management to oversee operations across their three sites in London and Canterbury. This key leadership role required a candidate capable of managing diverse responsibilities, including premises management, health and safety, venue operations, and staff leadership.
The ideal candidate needed:
• Extensive experience in facilities and venue management.
• A track record of leading teams and managing complex projects.
• Expertise in compliance, procurement, and sustainable practices.
Adding to the challenge was the need to find a candidate who could balance operational excellence with strategic planning, ensuring the facilities aligned with the organisation’s evolving needs.
Our Approach
We tailored a targeted recruitment strategy to identify exceptional candidates.
1. Understanding the Role
We engaged with the client to gain deep insights into the operational and strategic demands of the role. This included aligning our candidate search with the organisation’s values—collaboration, adaptability, and innovation.
2. Candidate Profiling
Using the detailed job specification, we crafted a candidate profile highlighting key qualifications, such as:
o Minimum of 5 years’ operational experience in facilities and venue management.
o NEBOSH/IOSH qualifications.
o Leadership skills to manage and inspire a team of permanent and temporary staff.
3. Extensive Search
Our search extended across our robust network of facilities management professionals. Leveraging our database and industry connections, we sourced individuals with the skills and experience required to excel in this multi-site role.
4. Rigorous Screening
Candidates underwent thorough interviews and evaluations to ensure they met the technical and leadership criteria. Emphasis was placed on their ability to manage conflicting priorities, optimise resources, and uphold high customer service standards.
The Result
We successfully identified and placed a candidate with the expertise and vision to lead The London Institute of Banking & Finance's facilities operations.
The appointed Head of Premises and Facilities Management brought:
• Over 10 years of experience in multi-site facilities management.
• Proven project management skills, including office relocations and refurbishments.
• Strong financial oversight capabilities, ensuring cost-efficiency across operations.
• A passion for sustainable practices and innovative problem-solving.
Their immediate contributions included:
• Implementing streamlined processes across sites to enhance operational efficiency.
• Leading successful negotiations with contractors, ensuring value-driven partnerships.
• Strengthening the facilities team through targeted training and development initiatives.