Background & Overview
We placed a FM Contract Manager whom was seconded to the FM contracts team at Mouchel Babcock Education, tasked with overseeing facilities management across five schools within the London Borough of Hackney. The role involved managing a team responsible for day-to-day operations, ensuring seamless service delivery across multiple facets of building management.
Role Responsibilities
• Managed and coordinated five FM site teams, overseeing their daily activities to ensure effective service delivery to schools.
• Monitored and managed external service providers to guarantee comprehensive building management, including cleaning, deliveries, planned preventative maintenance (PPM), contractor works, reactive maintenance, grounds maintenance, decoration, CCTV, health & safety compliance, and school set-ups.
• Collaborated with Design & Build (D&B) project managers to oversee and complete defect works across eight schools, ensuring timely response from external contractors.
Impact & Achievements
Through strategic management and proactive oversight, the FM team under our placements leadership consistently met service level agreements and exceeded client expectations. By focusing on operational excellence and responsiveness, they contributed to a conducive learning environment across Hackney schools.
• Successfully streamlined operations, enhancing efficiency in service delivery and maintenance across multiple school sites.
• Implemented proactive maintenance strategies that minimised downtime and improved facility reliability.
• Facilitated effective communication and collaboration between internal teams and external contractors, ensuring projects and daily operations ran smoothly.