Background
Knight Frank, a globally renowned property consultancy with a legacy dating back to 1896, sought to expand its commercial management team by adding an Assistant Property Manager. With over 20,000 employees spread across more than 600 offices worldwide, Knight Frank is at the forefront of providing top-tier agency and professional advice across various property sectors. Their headquarters at 55 Baker Street serves as the hub for their dynamic and collaborative work environment.
The Challenge
Knight Frank required an Assistant Property Manager to support their extensive commercial property portfolio. This role was pivotal for ensuring smooth property management operations, including pre-tenancy preparations, routine and emergency maintenance, and efficient handling of tenant and landlord communications. The ideal candidate needed to possess:
• Administration Experience: At least one year of relevant experience.
• Strong Communication Skills: Essential for effective interaction with tenants, landlords, and contractors.
• Interest in Property Management: A passion for pursuing a career in the field.
• Problem-Solving Skills: Ability to address and resolve issues promptly and effectively.
Solution & Outcome
We undertook a strategic approach to meet Knight Frank's needs. Our recruitment process was tailored to identify candidates who not only met the technical requirements but also aligned with Knight Frank’s values and work culture. Key steps included:
1. Client Consultation: We conducted detailed discussions with Knight Frank to understand the specific needs of the Assistant Property Manager role and the company’s ethos.
2. Targeted Candidate Search: We identified and reached out to candidates with a strong background in administration and a keen interest in property management.
3. Thorough Screening: Candidates were evaluated based on their communication skills, problem-solving abilities, and their passion for the property management field.
4. Selection and Placement: We presented a shortlist of candidates who excelled in their administrative skills and demonstrated a genuine enthusiasm for property management. Knight Frank selected a candidate who matched their high standards.
The successful candidate seamlessly integrated into Knight Frank’s team, taking on responsibilities such as pre-tenancy preparations, property inspections, maintenance coordination, and liaising between landlords and tenants. Their strong problem-solving skills and proactive approach significantly improved the efficiency of property management operations. The role's demands were met effectively, ensuring that all aspects of property management were handled with precision and professionalism.
Key Achievements
• Efficiently managed pre-tenancy and check-out processes, including handling dilapidation claims and negotiations.
• Ensured timely maintenance and prompt resolution of issues through effective coordination with contractors.
• Maintained accurate records and updated property management systems with relevant information, contributing to streamlined operations.
The successful placement of the Assistant Property Manager at Knight Frank highlights our commitment to matching top talent with leading property management firms, ensuring both client satisfaction and career development.