Client Overview
Kier Group, a leading UK construction and infrastructure services company, required a Contracts Manager for their Mechanical & Electrical (M&E) Services Maintenance division. This role was field-based, covering London and the South, with the key responsibility of managing and delivering M&E services to various client buildings. The position demanded a seasoned professional capable of leading a team of mobile engineers and subcontractors while ensuring compliance with contractual obligations, health and safety regulations, and key performance indicators (KPIs).
The Challenge
Kier needed a Contracts Manager with a strong background in M&E services, possessing the ability to plan, prioritize, and deliver maintenance services effectively across a diverse portfolio. The ideal candidate had to have a comprehensive understanding of contractual requirements, risk management, and compliance. Additionally, the role required someone with significant experience in leading and developing a team of engineers, as well as managing relationships with clients and ensuring that all services met the agreed KPIs and Service Level Agreements (SLAs).
The challenge lay in finding a candidate who not only had the technical expertise and leadership skills but also could take a proactive approach to continuous improvement and innovation. The role also required experience in managing services in both private and public sector environments, with a deep understanding of health and safety legislation.
The Recruitment Process
To meet Kier’s specific requirements, we implemented a targeted recruitment strategy, drawing on our extensive network within the facilities management industry. We prioritised candidates with proven experience in M&E services, strong leadership capabilities, and a track record of managing complex contracts in a similar field-based role.
The selection process included multiple stages of interviews and assessments to evaluate candidates’ technical skills, leadership qualities, and their ability to communicate effectively at all levels. We also ensured that shortlisted candidates had the necessary qualifications, such as IOSH certification, and were experienced in managing financial performance and compliance within a contractual framework.
The Outcome
Our team successfully placed a highly qualified Contracts Manager with Kier Group. The appointed candidate brought extensive experience in managing M&E services across diverse environments, coupled with strong leadership skills and a thorough understanding of health and safety regulations.
Since taking on the role, the new Contracts Manager has been instrumental in optimising the performance of Kier’s M&E services maintenance division. They have successfully led the team of engineers and subcontractors, ensuring that all contractual obligations are met, risks are effectively managed, and services are delivered on time and within budget.
Their proactive approach to process improvement and innovation has led to increased efficiency and client satisfaction. The candidate has also maintained strong client relationships, ensuring that all communications are clear and that any issues are promptly addressed, contributing to the continued success of Kier’s operations in London and the South.