Background & Client Needs
Hunters Contracts, a prominent organisation specialising in contract furniture solutions, required an Operations Manager to oversee and enhance the daily operations of their warehouse, logistics team, and business premises. The role was pivotal in maintaining the company's high standards across ISO Quality Management Systems, health and safety regulations, and daily operational efficiency. The ideal candidate needed to have a strong background in managing ISO standards, operational logistics, and a proven ability to lead teams in a time-sensitive environment.
Hunters Contracts needed a skilled professional capable of managing various operational facets, including premises maintenance, health and safety, quality assurance, and resource planning. They sought a candidate who could maintain and enhance their ISO 9001, 14001, and 45001 accreditations, as well as Safe Contractor and FSC certifications. The new Operations Manager would also be responsible for ensuring that all business premises were fully operational and compliant with industry standards daily.
The Role & Candidate Profile
The Operations Manager role at Hunters Contracts was designed to be a comprehensive position requiring a diverse skill set. Reporting directly to the Board of Directors, the successful candidate would be responsible for:
• Managing ISO Standards: Ensuring the company maintains its ISO 9001, 14001, and 45001 accreditations, along with Safe Contractor and FSC certifications.
• Premises Management: Overseeing the operational functionality of all business premises, including health and safety compliance, maintenance, and security.
• Operational Oversight: Planning, scheduling, and reviewing workloads to ensure targets are met cost-effectively, managing logistics, and coordinating activities that impact operational decisions.
• Team Leadership: Leading and motivating the warehouse and logistics teams to achieve high standards of product management and delivery.
We identified candidates who met the following criteria:
• Relevant Experience: Proven track record as an Operations Manager in a similar industry, with experience in implementing and managing ISO standards and accreditations.
• Certifications: Desirable qualifications included IOSHH and CSCS certifications, which would enhance the candidate's ability to manage health and safety regulations effectively.
• Leadership Skills: The ability to lead, motivate, and support teams in a high-pressure, time-sensitive environment.
• Customer Focus: A strong customer-focused attitude, ensuring that operations align with client expectations and company values.
Outcome
We successfully placed a highly qualified Operations Manager who matched Hunters Contracts' specific requirements. The selected candidate brought a wealth of experience in managing ISO standards, operational logistics, and team leadership. Their ability to remain calm under pressure and build strong working relationships across teams made them an excellent fit for the company.
Through our tailored recruitment process, we ensured that the candidate not only had the technical skills required for the role but also aligned with the company's values and culture. The candidate has since made significant contributions to the operational efficiency, compliance standards, and overall success of Hunters Contracts, ensuring smooth and effective operations across their Dagenham and London offices.