The Client
HQ Theatres & Hospitality, the UK’s second-largest venue operator, required a Facilities and Buildings Manager for G Live, a versatile venue in Guildford. G Live hosts professional touring shows, local community events, and serves as a key business and leisure destination. The role demanded a professional with strong organisational skills and extensive experience in facilities management, health and safety, and project coordination.
The Challenge
The client sought a candidate to:
• Ensure the upkeep and maintenance of the G Live building and its facilities.
• Manage contractor relationships and oversee all aspects of building and equipment maintenance.
• Develop and monitor annual business plans and budgets.
• Maintain compliance with health and safety regulations.
• Lead a team comprising the Technical Manager, Front of House Manager, Stage Door Administrators, and a Maintenance Technician.
The ideal candidate needed to be adept at handling diverse responsibilities, including strategic planning, operational management, and customer service, while also being capable of working flexible hours including evenings, weekends, and bank holidays.
We implemented a rigorous search and selection process to identify candidates with:
• Proven experience in managing teams within a mid to large-scale entertainment venue.
• Expertise in building maintenance, operational management, and health and safety compliance.
• Strong leadership skills with the ability to inspire and develop a team.
• Excellent project planning abilities and a robust understanding of facilities management.
Candidates were evaluated based on their ability to develop business plans, manage budgets, and ensure the effective operation of G Live’s facilities.
The Results
After a thorough selection process, we successfully placed a candidate who not only met but exceeded the client’s expectations. The new Facilities and Buildings Manager quickly demonstrated their ability to:
• Develop and execute effective business plans and budgets.
• Ensure the timely and cost-effective maintenance of the building, plant, machinery, and installations.
• Manage contractor relationships and oversee the safe and efficient operation of all equipment.
• Lead the team to achieve business and service objectives, fostering a positive and productive work environment.