Background & Challenges
Holman Fenwick Willan LLP, a prominent law firm, required a strategic overhaul of their Facilities Management (FM) function. This pivotal role demanded not only leadership but also significant restructuring and operational efficiency improvements to enhance service delivery and reduce costs.
Solution & Achievements
We successfully placed a candidate in this strategic position. The candidate brought a wealth of experience and executed a comprehensive transformation within the FM department:
1. Audit and Restructure:
Conducted a thorough audit of the existing FM department.
Implemented a complete restructuring, optimising processes and workflows.
2. Cost Savings and Efficiency:
Achieved over 15% annualised cost savings through rationalisation of internal and external expenditure.
Enhanced service delivery while reducing operational costs.
3. Outsourcing and Service Improvement:
Bundled and outsourced various work streams, improving client experience and operational efficiency.
4. Project Management:
Managed international and local fit-out projects, from Request for Proposal (RFP) to practical completion.
Regularly traveled abroad to engage with local contractors and clients.
5. Business Continuity and Safety:
Developed a comprehensive Business Continuity Plan for the London office.
Mobilised emergency evacuation documents and procedures for high-risk global areas.
6. Global Real Estate Strategy:
Directed the strategic vision for the global real estate portfolio.
Guided international offices in acquiring new real estate as needed.
7. FM Helpdesk and Reporting:
Established a new FM Helpdesk providing detailed management information and strategic planning.
8. Alignment with Strategic Goals:
Collaborated closely with the board to ensure FM services aligned with the firm’s strategic vision and commercial objectives.
9. Procurement and Supplier Management:
Implemented a new procurement process, covering supplier selection, invoice reconciliation, and future planning.
10. Networking and Professional Development:
Presented at industry seminars and networked with FM professionals.
Initiated a bi-monthly networking event in London to foster professional relationships.
The strategic placement led to significant improvements in operational efficiency and cost management at Holman Fenwick Willan LLP. The successful candidate’s initiatives not only reduced costs but also enhanced service delivery and aligned FM operations with the firm's broader strategic goals. This case highlights Maxwell Stephens' ability to identify and place high-caliber professionals who drive transformational change in Facilities Management roles.