Navigating Global Facilities Management: How We Secured FTI Consulting’s Head of Facilities & Office Services for EMEA Success

Background & Client Overview

FTI Consulting is a globally recognised business advisory firm with over 30 years of experience in helping organisations navigate complex financial, litigation, and business challenges. With a presence in over 30 countries and a workforce comprising experts from diverse fields—including finance, law, and technology—FTI is a trusted partner for companies facing critical issues that shape their futures.

The Challenge

FTI Consulting approached us with the need to fill a critical role: Head of Facilities & Office Services. This was a senior, high-stakes position based in central London, with responsibilities spanning multiple locations across EMEA, including Paris, Madrid, Johannesburg, Moscow, and Dubai. The role required not only a strong grasp of facilities management but also the ability to operate effectively within a multinational, professional services environment.

The ideal candidate needed to have a proven track record in senior operational facilities management, with a strong understanding of property management, project management, and the latest technological developments in the field. Additionally, they needed to be adept at managing supplier relationships, ensuring health and safety compliance, and delivering financial efficiencies across multiple suppliers.

Approach

We leveraged our extensive network and deep industry knowledge to identify candidates who not only met the technical requirements but also aligned with FTI Consulting’s corporate culture. We conducted a thorough search, focusing on individuals with significant experience in international environments, particularly within the professional services sector.

Our team paid particular attention to candidates’ abilities to manage complex, multinational operations, their experience in negotiating and managing supplier contracts, and their track record in delivering cost efficiencies. Additionally, we assessed their interpersonal skills, ensuring they could build strong relationships with executives and communicate effectively across different cultures and regions.

Outcome

After a rigorous selection process, we successfully placed a highly qualified individual in the role of Head of Facilities & Office Services at FTI Consulting. The chosen candidate brought with them a wealth of experience in facilities management, strong financial acumen, and a proven ability to lead cross-functional teams in a multinational setting.

Their appointment has ensured that FTI Consulting’s offices across EMEA are managed efficiently and effectively, with a continued focus on delivering state-of-the-art facilities and excellent customer service. The new Head of Facilities & Office Services is now overseeing a wide range of responsibilities, from building infrastructure and office services to supplier management and health and safety compliance, contributing to the continued success and smooth operation of FTI Consulting’s global operations.