Client Overview
St John’s Waterloo, fondly known as the church by the roundabout, is an iconic, Grade II* listed landmark serving as both a spiritual and community hub on the South Bank of London. Established in 1824, this historic church embraces its role as a sanctuary amidst the bustling city and is a cultural centre, offering a unique blend of heritage, sustainability, and community values. Following a remarkable renovation led by Eric Parry Architects, St John’s is now a contemporary arts, performance, and events venue and has achieved Gold Eco Church status for its commitment to sustainability.
Role Summary
We were entrusted to recruit a Facilities and Front of House Manager to oversee the efficient and sustainable management of St John’s Waterloo and its sister site, St Andrew’s. Reporting directly to The Reverend Canon Giles Goddard, this position was critical to ensuring that the spaces remained both operational and inviting for community members, event attendees, and corporate clients alike.
Key Responsibilities
The Facilities and Front of House Manager was tasked with a range of duties, each vital to the smooth functioning and sustainability of this landmark venue:
• Facilities and Maintenance: The manager coordinated maintenance tasks and liaised with external contractors, ensuring that all upkeep, from daily operations to long-term maintenance projects, was executed to a high standard. They worked closely with Bovingdon’s/Rhubarb, the church’s commercial events partner, ensuring facilities met all compliance and operational standards.
• Sustainability Initiatives: Embracing St John’s eco-focused mission, the manager led efforts to monitor and manage energy use, implemented sustainability initiatives, and oversaw utility contracts aligned with environmental targets. This role required an ongoing assessment of the church’s environmental impact, enhancing efficiency while promoting sustainability.
• Health and Safety: Acting as the lead for health and safety, the manager was responsible for maintaining compliance across both sites. This included regular risk assessments, training of staff and volunteers, and managing security and fire safety protocols.
• Tenant and Event Management: With multiple lettable spaces, tenants, and a thriving food court, the role required exceptional management skills to handle diverse responsibilities. The manager ensured tenants received high-quality service and managed front-of-house staff to deliver welcoming, customer-oriented service to all visitors.
Challenges and Solutions
St John’s required a candidate capable of handling both the demands of heritage property management and a busy events schedule. The right candidate needed to be highly proactive, flexible, and skilled in balancing the varied needs of community-based, charitable, and corporate activities. Maxwell Stephens identified a candidate who not only had experience in facilities management but also demonstrated a strong passion for sustainability and community engagement, aligning perfectly with the church's mission and values.
The Outcome
The placement of a Facilities and Front of House Manager at St John’s has brought new energy and expertise to this historic venue. The manager’s hands-on approach and can-do attitude have positively impacted both operational efficiency and the visitor experience, reinforcing St John’s status as a welcoming, sustainable community space. This successful recruitment is a testament to Maxwell Stephens’ commitment to finding skilled professionals who can support and enhance the mission of unique and complex organisations.