Client Overview
We are proud to have partnered with Evelyn & Partners, a leading professional services firm known for its innovative solutions and commitment to excellence. Recently, we successfully filled the Regional Facilities Manager role within their Property & Management Department. This business unit focuses on delivering exceptional facilities management services, and the Regional Facilities Manager position is crucial for supporting operations across the South region, ensuring that services meet both business and client expectations.
The Challenge
The Regional Facilities Manager role required a highly skilled individual capable of overseeing facilities operations in the South region. Key challenges included:
• Operational Oversight: The candidate needed to ensure the day-to-day management and coordination of outsourced suppliers, including cleaning, front-of-house, and mechanical, electrical, and plumbing (MEP) contractors.
• Leadership and Direction: Effective leadership was essential to guide regional facilities managers in delivering consistent and structured facilities operations across the property portfolio.
• Stakeholder Engagement: The role required the identification and management of key stakeholders, ensuring clear communication and collaboration with local management.
• Emergency Response: Acting as the regional emergency response contact meant the candidate had to provide first-line response and escalation for any incidents.
• Budget Management: The Regional Facilities Manager needed to assist in developing budgets for all business-as-usual operations while managing costs effectively across the region.
Key Responsibilities
The Regional Facilities Manager's responsibilities included:
• Overall accountability for the day-to-day management and contract oversight of all key outsourced suppliers within the designated region.
• Leading and providing direction to regional facilities managers to ensure consistent delivery of services.
• Supporting relocation projects in collaboration with senior management.
• Acting as the first point of contact for emergency incidents and facilitating effective responses.
• Keeping stakeholders updated on facilities-related activities and developments.
• Assisting with tender processes for property management services and ensuring smooth transitions with any new suppliers.
• Regularly assessing office conditions and implementing improvements as needed.
• Deputising for the Senior Regional Facilities Manager as required.
• Reviewing and updating the Property Management risk register.
Solution and Approach
To find the right candidate for this pivotal role, we implemented a strategic recruitment approach that focused on:
• Targeted Search: We concentrated on candidates with a minimum of five years’ experience in facilities management, covering both hard and soft services.
• Leadership Skills Assessment: Candidates were evaluated on their ability to lead teams, manage multiple ongoing activities, and communicate effectively with stakeholders.
• Focus on Problem-Solving: We sought individuals who were self-directed, organised, and proactive in addressing challenges, ensuring they could escalate issues with well-thought-out recommendations.
Through our comprehensive approach, we identified a highly qualified candidate with the experience and skills necessary to excel as a Regional Facilities Manager.
The Outcome
The successful candidate transitioned smoothly into the Regional Facilities Manager role, bringing significant improvements and benefits, including:
• Enhanced Operational Efficiency: The candidate implemented effective management protocols for outsourced suppliers, ensuring a high standard of office services across the South region.
• Strengthened Leadership: By providing clear direction and support to regional facilities managers, the candidate fostered a collaborative and efficient work environment.
• Improved Stakeholder Communication: Regular updates and communication channels established by the candidate enhanced stakeholder engagement, minimising disruptions and frustrations related to facilities issues.
• Effective Emergency Response: The candidate successfully established emergency response protocols, ensuring swift action during incidents and promoting a safe workplace.
• Successful Budget Management: The candidate contributed to the development of budgets and managed costs effectively, aligning operational needs with financial resources.
This successful placement highlights our expertise in connecting top-tier facilities management professionals with organisations that require strategic support in their property management operations. Our commitment to understanding both the technical and interpersonal requirements of this role enabled Evelyn & Partners to secure a candidate who significantly enhanced their facilities management capabilities.