Client Overview
We were approached by a prestigious client based in London to fill the key role of Head of Facilities Management. The role was for the management of a prominent multi-site portfolio, offering an exciting opportunity to join an organisation that prioritises first-class facilities management services.
The Challenge
Our client required a highly experienced professional to oversee the hard and soft facilities management functions across several sites. With a strong emphasis on customer-focused service delivery, the successful candidate needed to ensure statutory compliance, manage relationships with stakeholders, and implement industry-leading health and safety standards. The position also required a focus on sustainability and ISO14001 accreditation. A background in managing service charges via the Qube platform was also essential.
Key Requirements:
• Qualifications: NEBOSH qualification and IWFM membership.
• Experience: Minimum of 3+ years in a senior Managing Agent/Landlord role.
• Skills: Health & safety expertise, sustainability experience, and proficiency in M&E operations.
• IT Skills: Strong IT capabilities, with Qube experience focusing on Service Charge management.
• Leadership: Proven ability to lead and improve facilities services, including ISO14001 Accreditation experience.
Our Solution & The Outcome
We responded quickly to the client’s needs, leveraging our extensive network of qualified candidates. We identified an individual who met all the required criteria, offering a mix of strong leadership, relevant qualifications, and a proven track record in facilities management.
The successful candidate had:
• A robust background in managing multi-site facilities, with a focus on client relationships and service excellence.
• Extensive experience in ensuring statutory and regulatory compliance, making them an ideal fit for managing the diverse needs of the client’s property portfolio.
• Expertise in both hard and soft FM services, and a commitment to improving service efficiency through innovative approaches.
• A focus on sustainability and health and safety, aligned with the client’s priorities.
The candidate was successfully placed in the Head of Facilities Management role, where they have quickly made an impact by enhancing the efficiency of service delivery, strengthening relationships with stakeholders, and maintaining the highest standards of health and safety. The position also allowed for the candidate’s continued professional growth, with access to fantastic benefits and career opportunities.