Background
Devonshire Properties, a leading property management company based in Borehamwood, Hertfordshire, oversees a diverse portfolio of sites across the South East of England. They sought a capable Regional Facilities Manager to enhance operational efficiency and service delivery across their multi-site property portfolio.
The Challenge
The role of Regional Facilities Manager at Devonshire Properties required a candidate with a robust blend of technical expertise in property and building management, strong budgetary management skills, and exceptional interpersonal abilities. Key responsibilities included:
• Managing budgets across multiple sites and ensuring adherence to financial parameters.
• Overseeing facilities management (FM) services to meet agreed service levels.
• Developing and nurturing relationships with stakeholders including Centre Managers, contractors, tenants, and statutory bodies.
• Implementing 'value for money' strategies for efficient service delivery.
• Coordinating with internal teams and external service providers to ensure effective execution of FM services.
• Promoting Devonshire Property Group's services and supporting sales efforts to both existing and potential clients.
The Results
We successfully placed a highly qualified candidate in the role of Regional Facilities Manager at Devonshire Properties. The appointed manager brought over three years of experience in property and building management, coupled with strong commercial awareness and budgetary management skills. Since joining, the Regional Facilities Manager has achieved significant milestones:
• Successfully managed multi-site budgets, ensuring financial targets were met and exceeded.
• Enhanced FM service delivery across all sites, meeting or exceeding service level agreements (SLAs) and key performance indicators (KPIs).
• Developed and maintained robust relationships with internal stakeholders, service providers, clients, and tenants, fostering a collaborative environment.
• Implemented improvements in health and safety management and ensured compliance with regulatory requirements.
• Produced accurate and timely performance reports, conducting thorough analysis to drive continuous improvement initiatives.
• Demonstrated strong leadership qualities, aligning with Devonshire Properties' core values and contributing to the development of the FM team.
The Regional Facilities Manager's proactive approach and commitment to excellence have significantly contributed to the operational efficiency and tenant satisfaction across Devonshire Properties' portfolio. Their ability to navigate complex challenges and drive positive change underscores their integral role within the organisation.