Background
We recently completed a critical recruitment assignment for Dentsu Aegis Network (DAN), a dynamic global media agency. Dentsu Aegis, located in the heart of London, was in search of an experienced Facilities Manager to oversee their UK & Global Head Office. This case study details our strategic approach, the challenges we faced, and the successful outcome of this recruitment process.
The Challenge
Dentsu Aegis required a Facilities Manager with a unique blend of skills and experience to lead their facilities team and manage their flagship headquarters. The role was pivotal, demanding a professional with exceptional leadership capabilities, comprehensive knowledge of health & safety regulations, and the ability to maintain high standards of service and compliance.
Our Approach
1. Understanding the Role and Company Culture:
We conducted in-depth consultations with Dentsu Aegis to understand their specific needs and organisational culture.
Our team gained insights into the dynamic and creative environment at DAN, ensuring we sought candidates who could thrive in such a setting.
2. Candidate Identification:
Utilising our extensive industry network, we identified candidates with significant experience in facilities management, particularly in large corporate settings.
We focused on individuals with a proven track record of managing diverse teams, budgets, and compliance with health & safety standards.
3. Screening and Assessment:
Candidates underwent rigorous technical assessments to evaluate their expertise in facilities management.
Behavioral interviews and comprehensive reference checks ensured alignment with DAN's operational needs and cultural fit.
The Results
After a meticulous selection process, we successfully placed a highly qualified Facilities Manager who demonstrated:
• Exceptional Leadership: Proven experience in managing large, multi-skilled facilities teams.
• Operational Excellence: Expertise in overseeing facilities services, supplier management, and budget control.
• Health & Safety Compliance: Strong knowledge of health & safety regulations, including experience with ISO 45001 and ISO 14001.
• Project Management Skills: Demonstrated ability to manage complex projects, including office moves and capital improvements.
The newly appointed Facilities Manager quickly established themselves as a key leader within the organisation. Under their guidance, Dentsu Aegis experienced:
• Enhanced operational efficiency and improved service delivery standards.
• Stronger compliance with health & safety regulations, contributing to a safer work environment.
• Improved management of third-party suppliers, ensuring high-quality services and cost savings.
• Successful transition to the new headquarters, ensuring a smooth and efficient move.
The proactive and strategic approach of the Facilities Manager has significantly contributed to maintaining Dentsu Aegis's reputation for excellence in service delivery and operational management.