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Background & Client Overview
Dentsu Aegis Network, a global media and digital marketing communications company, recently partnered with us to fill a key role within their facilities management team. Dentsu Aegis, known for its innovative approach to business and strong emphasis on excellence, required a highly skilled Soft Services Facilities Manager (SSFM) to oversee the strategic and managerial aspects of their facilities services across multiple properties. This role was crucial to maintaining the high standards of service and operational efficiency that Dentsu Aegis is known for.
Recruitment Process & Outcome
Understanding the strategic importance of the SSFM role, we conducted a comprehensive recruitment process. We sought a candidate with not only the technical qualifications and relevant experience but also someone who embodied Dentsu Aegis Network's values of innovation, professionalism, and effective communication.
Through a rigorous assessment process, we identified a candidate with a robust background in soft services management. This individual demonstrated strong leadership qualities, a deep understanding of health and safety standards, and extensive experience managing medium to large soft service contracts. Their ability to work under pressure, think laterally, and maintain a positive attitude made them an ideal fit for Dentsu Aegis’s dynamic and fast-paced environment.
Impact & Results
Since stepping into the role, the new Soft Services Facilities Manager has significantly contributed to the smooth and efficient operation of Dentsu Aegis Network’s facilities. Key achievements include:
• Enhanced Service Delivery: By rigorously managing contracts and service levels, the SSFM has ensured that all services are delivered with a high degree of professionalism, meeting and often exceeding KPIs and SLAs.
• Operational Efficiency: The SSFM’s analytical approach and problem-solving skills have led to improved processes and a more efficient service delivery model, ensuring that Dentsu Aegis’s properties are maintained to the highest standards.
• Budget Control: Through careful oversight, the SSFM has managed to keep services within the agreed budget, optimizing resource allocation and achieving cost efficiencies.
• Strong Stakeholder Relationships: The SSFM’s proactive communication and leadership have strengthened relationships with both internal and external stakeholders, ensuring a collaborative and productive work environment.