The Client
Cluttons is a renowned international firm specialising in property services with a robust global footprint spanning over 50 countries. Headquartered in London, the company offers a comprehensive range of services including residential and commercial property management, consultancy, and valuation. With a strong presence in the Middle East, Cluttons serves diverse corporate clients, developers, and private investors, maintaining a stellar reputation in the industry.
The Position
Cluttons sought a Facilities Coordinator (FC) to join their Commercial Management team in London. This pivotal role involved assisting the Regional Facilities Manager in overseeing a portfolio of commercial properties. The FC would directly manage several properties, ensuring seamless service delivery and acting as the primary liaison with tenants.
Key Responsibilities and Deliverables
• Financial Management: Responsible for service charge budgets, expenditure monitoring, and year-end account reconciliation in accordance with RICS guidelines.
• Operations and Compliance: Conduct regular property inspections, manage service providers, and ensure compliance with health and safety regulations on site.
• Tenant Relations: Act as the main point of contact for tenants, handling inquiries and ensuring high levels of customer satisfaction.
• Administration: Maintain databases, records, and online systems, and support with reporting and minute preparation.
• Procurement and Contract Management: Assist in tender processes, negotiate contracts with service providers, and process supplier invoices.
The Successful Placement
We successfully placed a candidate who met Cluttons' rigorous requirements for the role of Facilities Coordinator. The chosen candidate demonstrated:
• Expertise: Solid understanding of facilities management and financial acumen.
• Skills: Exceptional customer service, communication, and organizational skills with a keen eye for detail.
• Qualifications: Qualified to at least IOSH standards with prior experience managing varied property portfolios.
• Team Integration: A collaborative approach, ability to manage multiple tasks, and a proactive problem-solving attitude.
The appointed Facilities Coordinator seamlessly integrated into Cluttons' Commercial Management team, enhancing operational efficiency and tenant satisfaction across their property portfolio. By fulfilling the responsibilities effectively and efficiently, the FC contributed to maintaining Cluttons' reputation as a preferred partner in property services.