Client Background & The Challenge
Circle Health, a renowned healthcare provider known for its innovative and patient-focused services, approached us to recruit a Group Operations Manager for their Property Services division. This London-based role required a candidate capable of managing property services and engineering maintenance across all Circle sites, ensuring compliance with both UK and EU regulations. Key responsibilities included overseeing planned and reactive maintenance, ensuring the integrity of systems and equipment, managing budgets, and maintaining high standards of customer satisfaction.
Given the healthcare environment, the role required a unique blend of operational expertise, knowledge of regulatory compliance, and a commitment to patient and staff safety.
The Solution
We worked closely with Circle Health to understand the nuances of the role. We sought a candidate with hands-on experience in facilities management within healthcare environments, strong leadership abilities, and a deep understanding of health and safety requirements. It was essential to find someone who could develop and improve property services across multiple sites while ensuring compliance with the Care Quality Commission regulations and the Health and Social Care Act.
We focused on candidates with:
• A degree in Facilities or Estates Management.
• Proven experience managing maintenance in healthcare settings.
• Strong IT and CAFM system skills.
• Expertise in health and safety, including statutory compliance with UK/EU legislation.
The Result
Our team successfully placed a highly qualified Group Operations Manager with Circle Health. The appointed candidate possessed extensive experience in healthcare facilities management, including managing complex maintenance schedules, ensuring compliance, and driving operational improvements. The candidate's proactive approach has already had a positive impact, enhancing property services across Circle’s locations and contributing to the organisation’s mission of delivering high-quality patient care.
Circle Health has since benefitted from improved operational efficiency, better service delivery, and enhanced compliance across their healthcare facilities.