Client Background & Needs
The Chartered Institute of Housing (CIH), a leading professional body dedicated to promoting excellence in housing, required a highly capable Facilities Manager to oversee operations across their Coventry and London offices. The role was critical, with responsibilities spanning the management of CIH’s assets, health and safety compliance, procurement policies, and the maintenance of office facilities and services.
Given the importance of these operations to the smooth running of CIH, the ideal candidate needed a blend of technical expertise in facilities management and strong leadership abilities. The role involved managing a diverse team, including caretakers, receptionists, and office coordinators, while ensuring the security, safety, and efficiency of all CIH locations.
The Recruitment Process
We were approached to find a skilled professional who could handle both the operational and strategic responsibilities of this role. The ideal candidate needed to manage procurement systems, drive cost savings, and ensure compliance with all health and safety legislation across multiple locations, including for remote workers.
To attract top talent, we conducted an extensive search within our network, focusing on candidates with strong facilities management experience in multi-site operations and a track record of delivering value for money through efficient procurement and operational management.
The Result
After a rigorous selection process, we successfully placed a Facilities Manager who met all the requirements of the Chartered Institute of Housing. The chosen candidate demonstrated exceptional skills in project management, health and safety compliance, and operational efficiency. Their leadership abilities were further proven by their capacity to manage teams across different locations and ensure a seamless integration of services.
Now working closely with the Director of Finance & Integrated Governance, the new Facilities Manager is helping to enhance operational efficiencies at CIH, ensuring that all facilities continue to run smoothly while supporting the organisation’s strategic goals.