Background & Purpose
CBRE Managed Services (CBREMS), a global leader in commercial real estate services, needed a highly competent Locality Facilities Manager to oversee operational activities for multiple properties within a specific region. The role required someone with the expertise to manage site operations, maintain high standards of building upkeep, ensure compliance with health and safety regulations, and effectively liaise with tenants and stakeholders.
The Locality Facilities Manager was also responsible for managing service charge budgets, handling procurement in line with company policies, and ensuring that all properties under their care met the client’s key performance indicators (KPIs). This pivotal role demanded a professional with a deep understanding of property management, contract law, and environmental regulations.
The Challenge
Finding the right candidate for the Locality Facilities Manager role was challenging due to the comprehensive skill set required. CBREMS sought a professional who could:
• Operational Management: Oversee day-to-day operations, including building inspections, maintenance programs, and tenant relations.
• Financial Acumen: Manage service charge budgets, control expenditures, and handle procurement processes.
• Compliance & Safety: Ensure health and safety compliance, manage environmental responsibilities, and develop emergency plans.
• Stakeholder Engagement: Build and maintain strong relationships with tenants, suppliers, and local authorities.
• Project Management: Lead major work programs, ensuring alignment with client KPIs and timely reporting to the operational team.
The ideal candidate needed to possess not only technical knowledge and management experience but also the ability to navigate complex regulatory environments and build strong relationships across various stakeholders.
We conducted a targeted recruitment campaign to identify a candidate who could excel in this multifaceted role
The Results
The candidate selected by our team brought a wealth of experience in facilities management, particularly in overseeing multiple properties and managing complex operational challenges. They demonstrated:
• Operational Excellence: Effectively managing day-to-day site operations, including regular building inspections, maintenance programs, and tenant liaison.
• Financial Control: Successfully managing service charge budgets, ensuring procurement processes were compliant with company policies, and overseeing all financial aspects of property management.
• Compliance & Safety: Maintaining high standards of health and safety compliance, managing environmental responsibilities, and developing comprehensive emergency plans.
• Stakeholder Management: Building and maintaining strong relationships with tenants, suppliers, and local authorities, ensuring smooth operations and high levels of tenant satisfaction.
• Project Leadership: Leading major work programs on-site, acting as the liaison point for all involved parties, and ensuring projects were completed on time and within budget.
The successful candidate quickly integrated into the CBREMS team and made an immediate impact by enhancing operational efficiency, improving tenant satisfaction, and ensuring that all properties met the client’s KPIs.
If you are looking to recruit exceptional talent in facilities management, we are here to help you find the perfect fit for your organisation. Contact us today to learn more about our tailored recruitment solutions.