Background
British Airways Pension Services Limited (BAPSL) is a specialised, independent company that manages the British Airways pension schemes on behalf of the Trustees. With 66 employees operating out of a four-story leasehold office building in West London, BAPSL required a Building Manager who could take full responsibility for the facility's management. This role was crucial for maintaining a safe, efficient, and compliant work environment for all staff and visitors.
The Challenge
BAPSL sought an experienced Building Manager who not only possessed a deep understanding of facilities management but also had the ability to manage a variety of complex tasks. These included overseeing all aspects of building maintenance, ensuring compliance with health and safety regulations, and managing external contractors. Additionally, the role required someone capable of planning and executing key projects, managing budgets, and ensuring business continuity.
The ideal candidate needed to have:
• A strong background in project management.
• Experience in procurement, negotiation, and contract management.
• Knowledge of electrical engineering and chilled water systems.
• Qualifications in health and safety management (preferably IOSH or NEBOSH certified).
• An adaptable, hands-on approach with excellent time management skills.
Given the specific and diverse requirements, we faced the challenge of finding a candidate who could seamlessly fit into this specialised role.
Solution & Results
We approached this recruitment challenge by leveraging our extensive network of facilities management professionals and utilising a tailored, strategic recruitment process. We conducted a thorough search, focusing on candidates with a proven track record in similar roles and industries.
Key steps in our process included:
1. Understanding Client Needs: We conducted in-depth consultations with BAPSL to fully understand the scope of the role, the company culture, and the critical skills required for success.
2. Targeted Search: We targeted candidates who not only met the technical requirements but also aligned with the values and operational needs of BAPSL.
3. Screening and Selection: Candidates were rigorously screened to ensure they had the required experience in managing similar facilities, particularly in areas like project management, health and safety compliance, and contractor management.
4. Final Placement: After presenting a shortlist of highly qualified candidates, BAPSL selected a Building Manager who not only met but exceeded their expectations in terms of expertise, approachability, and professionalism.
The successful candidate quickly integrated into the role, taking on full responsibility for the day-to-day management of the building. They successfully oversaw the implementation of key projects, ensured the building met all health and safety standards, and managed all aspects of building maintenance without disrupting business operations.
Their proactive approach and strong relationship-building skills enabled them to work effectively with all levels of staff, as well as external contractors and the managing agent. This led to significant improvements in the facility's operational efficiency and safety standards.