The Challenge
BCS, The Chartered Institute for IT, approached us with a requirement for a London-based Facilities Manager. The ideal candidate needed to manage their high-profile London venue, which caters to internal staff, members, volunteers, and external guests. This role required a blend of operational efficiency, team leadership, health and safety management, and budget control, all while maintaining a focus on customer satisfaction.
Key responsibilities for the role included:
• Leading and managing a diverse team, including a Hospitality Apprentice, Events Coordinator, and AV Support Assistant, ensuring high service standards.
• Developing a marketing strategy for the conference facilities, balancing internal and third-party usage to maximise income.
• Implementing health and safety policies to meet compliance regulations.
• Overseeing contracts and services related to the London facilities, ensuring effective asset management.
• Managing the venue’s budget, software systems, and maintaining relationships with internal and external stakeholders.
• Supporting the Head of Facilities with services at other BCS locations, such as Swindon.
The Solution
Our team worked closely with BCS to understand their unique requirements and expectations for the Facilities Manager role. Leveraging our deep industry expertise, we identified candidates with the right blend of skills, including hands-on facilities management experience, excellent leadership abilities, and a proactive approach to problem-solving.
We focused on individuals with:
• A BIFM Level 4 qualification or equivalent experience.
• Proven experience in managing facilities in a similar environment.
• Strong knowledge of health and safety regulations.
• Excellent IT skills, including familiarity with facilities software and AV equipment.
The Result
We successfully placed an experienced Facilities Manager at BCS, The Chartered Institute for IT. The appointed candidate not only met the essential qualifications but also demonstrated the ability to lead a small team effectively, implement strategies to optimise venue usage, and ensure compliance with all regulations.
BCS has since benefitted from an enhanced level of service at their London venue, with improvements in both operational efficiency and customer satisfaction. The candidate’s proactive approach and commitment to continuous improvement have made a positive impact on BCS’ facilities management strategy.