Background
We successfully partnered with ARAMARK Workplace Solutions to recruit an EMEA Services Manager, a pivotal role within their operations. The recruitment process was marked by the need to find a candidate who could not only meet the technical requirements but also embody the leadership qualities and strategic vision necessary to manage and grow ARAMARK's presence across multiple European sites.
The Challenge
ARAMARK Workplace Solutions required a highly skilled and experienced professional to take on the role of EMEA Services Manager. The position demanded someone with extensive experience in facilities management across multiple sites and countries, capable of leading diverse teams and managing complex client relationships.
Given the nature of the contract, the role required a high degree of flexibility, with the ability to travel at short notice and work across various time zones. The successful candidate needed to demonstrate a strong track record in managing operational budgets, developing business strategies, and ensuring compliance with both company standards and local regulations. Additionally, ARAMARK sought a leader with the vision to innovate and drive continuous improvement within the organization.
Recruitment Process
We undertook a comprehensive recruitment process to identify candidates who met the stringent criteria outlined by ARAMARK. Our team conducted a thorough search, leveraging our extensive network within the facilities management sector and utilising advanced recruitment tools to identify professionals with the right blend of experience, leadership, and strategic insight.
Key competencies for this role included:
• Integrity: The candidate needed to consistently demonstrate honesty, professionalism, and respect in all interactions.
• Business Acumen: A strong understanding of widely acknowledged business principles and the current market environment was essential.
• Courage & Conviction: The ability to communicate openly and directly, maintaining authenticity in all professional dealings.
• Visionary Leadership: The role required a leader who could create a motivating environment that encourages creativity and risk-taking.
• Strategic Agility: ARAMARK sought someone who is not satisfied with the status quo and continually pushes for innovation and improvement.
After an exhaustive vetting process, including multiple interviews and assessments, we successfully identified a candidate who not only met the technical and experiential requirements but also embodied the competencies that ARAMARK prioritised.
The Results
The candidate selected by our team for the EMEA Services Manager role brought over five years of experience in delivering facilities management services to large multinational clients across multiple sites. They had a proven record of managing both senior managers and front-line employees, as well as experience in handling operational budgets, client relationships, and supplier management.
Upon assuming the role, the new EMEA Services Manager immediately began to foster team excellence, enhance client relationships, and ensure that all contracts under their control were developed to their full potential. Their leadership has been instrumental in driving ARAMARK’s strategic goals, ensuring compliance with industry standards, and maintaining high levels of customer satisfaction across the European region.