Background
AmTrust International, a globally renowned American insurance company, approached Maxwell Stephens to assist in filling two critical roles within their Facilities Management team. With offices around the globe, including key locations in London and Nottingham, AmTrust required highly skilled professionals to ensure the smooth operation of their facilities while maintaining health and safety, business continuity, and exceptional service standards.
The first role, UK Facilities Manager, was pivotal in overseeing facilities management across the London and Nottingham offices, supporting approximately 500 staff in the iconic Gherkin building and a team in Nottingham. The second role, UK Facilities Coordinator, focused on the day-to-day coordination and administration of facilities management contracts and operations in the London office.
The Challenge
Both roles came with unique challenges:
• For the UK Facilities Manager, the candidate needed significant experience in facilities and health and safety management, as well as expertise in business continuity planning. Managing two direct reports and engaging with senior stakeholders, this role demanded exceptional organisational skills, attention to detail, and a results-oriented approach. Strong communication and a customer-focused mindset were crucial to ensure seamless operations across multiple locations.
• The UK Facilities Coordinator required a candidate with proven experience in facilities administration, contract management, and financial oversight. The individual needed to handle office equipment, physical space, health and safety risk assessments, and liaise with third-party suppliers. Strong interpersonal skills, attention to detail, and the ability to multitask were essential to maintain the smooth running of the London office.
The Results
Through a meticulous recruitment process, we successfully identified outstanding candidates for both roles:
1. UK Facilities Manager
The selected candidate brought over five years of experience in facilities and health and safety management, combined with more than three years of business continuity planning in a corporate environment. Their exceptional organisational abilities, customer-oriented approach, and ability to manage multiple priorities ensured a seamless transition into the role. They quickly took ownership of facilities management, health and safety requirements, and business continuity plans, significantly enhancing operational efficiency and safety standards at AmTrust's London and Nottingham offices.
2. UK Facilities Coordinator
The chosen candidate had a strong background in facilities coordination within a corporate environment, coupled with financial administration expertise. They excelled in managing contracts, monitoring service levels, and maintaining health and safety compliance. Their proactive and customer-focused approach enabled them to effectively support the UK Facilities Manager and ensure the smooth operation of the London office.