Client Overview
American Express is a global leader in financial services, known for providing innovative payment solutions to millions of customers worldwide. With operations spanning multiple locations in the UK, including London and Brighton, American Express required a highly skilled Facilities Coordinator to manage and oversee various facilities management tasks, ensuring seamless operations and adherence to high standards.
The Challenge
American Express needed to fill the role of Facilities Coordinator, a crucial position responsible for overseeing all Moves, Adds, and Changes (MAC) activities across their UK sites. The ideal candidate needed to possess strong project management skills, particularly in handling projects up to $15,000. Additionally, the role required a Subject Matter Expert (SME) in facilities management, someone who could provide support to both the FM and Project Teams.
Key responsibilities included managing client requests for office moves, additional assets, and changes in furniture layout, as well as overseeing project management tasks from inception to completion. The candidate needed to have experience in financial management, supplier relationship management, and health and safety compliance. Finding a candidate who could manage these diverse responsibilities, while maintaining strong client relationships and ensuring the smooth operation of the facilities, was a significant challenge.
Solution & Outcome
We were entrusted with finding the ideal candidate for this multifaceted role. Our team began by thoroughly understanding the specific requirements of American Express, including the need for a Facilities Coordinator with strong financial acumen, project management expertise, and the ability to manage supplier relationships effectively.
We leveraged our extensive network within the facilities management industry and conducted a rigorous search to identify candidates who not only possessed the necessary technical skills but also fit the culture and strategic goals of American Express.
After a comprehensive selection process, we successfully placed an experienced Facilities Coordinator who met all the criteria outlined by American Express. The candidate brought a wealth of experience in corporate facilities management, with a proven track record in managing MAC activities, financial oversight, and health and safety compliance.
Upon joining American Express, the new Facilities Coordinator quickly integrated into the team, taking charge of all MAC activities and ensuring that client requests were handled efficiently and effectively. They managed the coordination of office moves, the addition of new assets, and changes to office layouts with precision, ensuring minimal disruption to the business.
The Facilities Coordinator also played a key role in project management, overseeing projects from inception to completion, and ensuring that all projects were delivered on time and within budget. Their proactive approach to communication with stakeholders and end users helped maintain strong relationships and ensured that all parties were informed throughout the project lifecycle.
Moreover, the candidate provided valuable support to the FM team, contributing to the successful rollout of new initiatives across the UK portfolio. Their attention to detail and commitment to excellence ensured that all buildings maintained high standards, and that American Express’s operational efficiency was upheld.