Client Background
Founded in 1992, Ambassador Theatre Group (ATG) is a prominent owner and operator of 46 venues across Britain, the United States, and Australia. With a turnover of £184m annually, ATG is renowned for its diverse portfolio including historic theatres, conference spaces, cinemas, and studio theatres. Beyond property management, ATG commissions and hosts theatrical productions globally, establishing a significant presence in both Broadway and Hollywood.
The Challenge
ATG sought a dynamic Property Manager to oversee their venue portfolio in the North, tasked with enhancing operational efficiency and driving transformative change across the company. This role was pivotal in maintaining venue integrity, managing capital works, and ensuring compliance with legal standards while improving customer experiences.
Key Responsibilities:
• Operational Excellence: Managed day-to-day building and engineering responses, repairs, and maintenance across multiple venues.
• Financial Oversight: Oversaw budgets, procurement, and delivery of capital works, ensuring cost-effectiveness and adherence to financial plans.
• Strategic Leadership: Collaborated with internal teams including Technical Operations, Interior Design, and Risk Management to enhance operational standards and processes.
• Compliance and Legal Responsibility: Managed lease and license agreements, ensuring ATG's compliance with legal obligations and fostering positive relationships with external stakeholders.
• Project Management: Led projects ranging from £5,000 to £300,000, overseeing multiple concurrent initiatives to improve venue infrastructure and customer amenities.
The Outcome
Through strategic planning and proactive leadership, the appointed Property Manager successfully navigated complex projects, driving significant improvements in venue operations and customer satisfaction. By implementing structured maintenance schedules and introducing innovative solutions, they not only enhanced operational efficiency but also facilitated a smoother integration of CAFM software company-wide. Their expertise in heritage projects and commitment to continuous improvement positioned ATG as a leader in venue management, setting a benchmark for excellence in the entertainment industry.